FAQs
General FAQs
- Which phones and operating systems are supported?
- Will fare inspection personnel need to handle my device?
- What if my device battery dies?
- What should I do if I get a new phone or if I lost my phone?
- What if I lost my device, or I purchased the wrong ticket? Can I get a refund?
- What if the app is unresponsive?
Account FAQs
- How do I setup my account?
- Will I have to create an account to purchase a group ticket?
- What is the difference between creating an account and signing in?
- How do I reset my password?
- Do I have to use my real name when I create my account?
- I did not receive a confirmation email when I purchased tickets. Did my order go through?
Purchase FAQs
- Do I need a credit card to purchase tickets?
- How do I add a debit/credit card to my account?
- Can I store more than one card?
- Where is my personal information and credit card information stored?
- How quickly is the payment processed?
- What if my credit/debit card declines?
Ticket FAQs
- Do I need a wireless connection to purchase tickets or use a ticket?
- When should I activate my tickets?
- If the ticket takes a long time to display, what should I do?
- Can I see how much time is left on the active ticket before it expires?
- What if the ticket expires before I can use it?
- How do I use the "interactive" feature?